Refund Policy

1. Our policy in short

AI Rap Videos sells credit packs, monthly plans and one-time video unlocks, paid in US dollars through Stripe. Because every video is generated on demand and uses paid AI processing, purchases are not refundable on request. The exceptions are the service remedies below and any refund required by law.

Before you buy, you can see the price, the credits you get, what each video costs, and for unpaid videos a free 5-second watermarked preview.

2. What does not qualify for a refund

• Changing your mind, buying the wrong pack or plan, or no longer using the service.
• Unused credits. Credits never expire, so they stay in your account, but they cannot be exchanged for cash.
• Not downloading a video before it expires 30 days after generation.
• Personal taste about the style, lyrics, music, voice, motion or resemblance in a video that was generated successfully. AI results vary from one generation to the next.

3. What we will fix

• Failed generation: if a video fails to generate, all credits charged for it are returned automatically, and it does not use your unpaid-video slot.
• Billing errors: if you were charged twice or charged the wrong amount, we will correct it once verified.
• Delivery problems: if you paid but cannot get your video because of a problem on our side, we will deliver it, or refund the payment if we cannot.
• Legal rights: this policy does not limit any consumer right that cannot be waived under the law that applies to you.

4. Monthly plans

Monthly plans renew automatically. You can cancel at any time from your account, and you keep the credits already granted. Cancelling stops the next renewal; it does not refund the current month or give a partial refund for unused time. Cancel before your renewal date to avoid the next charge.

5. How to contact us

Email support@airapvideos.ai from your account email with the order or video ID, the charge date and amount, and what went wrong. Never send your full card number, passwords or verification codes.

Approved refunds go back to the original payment method through Stripe. Your bank may take several business days to show it. Contacting us does not affect your right to dispute an unauthorized charge with your card issuer.

Deleting a video or account does not trigger a refund. We may update this policy and will post changes here with a new date; changes do not affect refunds you were already entitled to. See also the Terms of Service.